lockdown.ai

Terms and Conditions

Last updated: January 2026

Please read these Terms and Conditions (“Terms”) carefully before using the lockdown.Ai website or subscribing to our services. By accessing the site, creating an account, subscribing, or making any payment, you agree to be bound by these Terms. If you do not agree, do not use the service or make any payment.

1. Service Description

lockdown.Ai provides lead recovery and follow-up software for sales teams, including a dashboard, automated follow-up tools, and related features. We reserve the right to modify, suspend, or discontinue any part of the service at any time, with or without notice. The service is provided on an “as is” and “as available” basis. We do not guarantee any particular business results, lead conversion rates, or revenue outcomes; results depend on your use and other factors outside our control.

2. Accounts and Eligibility

You must be at least 18 years old and able to enter into a binding contract to use our service. You represent that you have authority to bind your business (if applicable). You are responsible for keeping your account credentials secure and for all activity under your account. You must provide accurate information when signing up. You may not share your account or allow others to use it in violation of these Terms.

3. Subscription, Payment, and No Refunds

Subscription fees are billed in advance (monthly or annually) via our payment processor (Stripe). You authorize us to charge your chosen payment method for all fees when due. You are responsible for keeping your payment method current; failed payments may result in suspension or termination of service.

All payments are final. We do not offer refunds under any circumstances, including for partial months, annual plans, unused portions of the service, change of mind, or discontinuation of use. By subscribing or making any payment, you acknowledge that you have read and accept this no-refund policy and waive any right to a refund except where required by applicable law.

If you cancel, you retain access until the end of your current billing period. No refund will be given for the remainder of that period. We may change pricing with reasonable notice (e.g., by email or notice on the site); continued use after the change constitutes acceptance.

4. Chargebacks and Payment Disputes

If you dispute a charge with your bank or card issuer (chargeback) without first contacting us to resolve the issue, we may immediately suspend or terminate your account. You remain liable for the disputed amount plus any costs we incur (including chargeback fees). You agree to resolve payment disputes with us directly before initiating any chargeback.

5. Free Trials

Where we offer a free trial, it is subject to these Terms. At the end of the trial, your payment method may be charged automatically unless you cancel before the trial ends. We do not provide refunds for charges that occur after a free trial. You must provide a valid payment method to start a trial.

6. Cancellation

You may cancel your subscription at any time through your account settings or by contacting us. Cancellation stops future billing but does not entitle you to a refund for the current period. We are not obligated to retain your data after the end of your access period.

7. Acceptable Use

You may not use the service for any illegal purpose, to send spam, to harass others, to attempt to gain unauthorized access to our or third-party systems, or to reverse engineer, copy, or misuse the service. You may not use the service in any way that could harm us, other users, or third parties. We may suspend or terminate your access immediately for violation of these Terms, without refund.

8. Intellectual Property

lockdown.Ai’s name, logo, product, software, and content are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the service for your internal business use in accordance with these Terms. You do not acquire any ownership rights. You may not copy, modify, or create derivative works of the service or our branding.

9. Third-Party Services

The service may rely on third-party services (e.g., payment processors, hosting, email). We are not responsible for their availability, accuracy, or conduct. Your use of such services may be subject to their terms. We are not liable for any failure or act of a third-party provider.

10. Data and Backup

You are responsible for backing up any data you rely on. We are not liable for loss of data, whether due to your actions, our actions, third-party failure, or otherwise. We may retain or delete data in accordance with our policies and applicable law.

11. Disclaimer of Warranties

To the fullest extent permitted by law, the service is provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or secure, or that it will meet your specific results or expectations.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

You use the service at your own risk. We are not liable for any decisions you make, any business results (or lack thereof), or any actions taken by you or third parties based on the service.

13. Indemnification

You agree to indemnify, defend, and hold harmless lockdown.Ai and its owners, employees, and affiliates from and against any claims, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising from your use of the service, your violation of these Terms, your violation of any third-party rights, or any dispute between you and a third party related to your use of the service.

14. Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including acts of God, war, terrorism, pandemic, government action, internet or utility failures, or strikes. Such events may excuse performance for their duration.

15. Termination

We may suspend or terminate your access at any time for breach of these Terms, non-payment, chargeback, or for any other reason at our discretion. You may cancel your subscription according to our cancellation process. Upon termination, your right to use the service ends immediately. No refund will be provided. Sections that by their nature should survive (including payment obligations, limitation of liability, indemnification, and governing law) will survive termination.

16. Dispute Resolution

Any dispute arising from these Terms or the service shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association, and judgment may be entered in any court of competent jurisdiction. The arbitration shall take place in California. You waive any right to a jury trial and to participate in a class action or representative proceeding. Notwithstanding the above, either party may seek injunctive relief in court for violations of intellectual property or confidential information.

17. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.

18. Waiver

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

19. Assignment

We may assign these Terms or our rights and obligations hereunder to any affiliate or successor. You may not assign your rights or obligations without our prior written consent.

20. Notices

We may give notice by posting on the service, by email to the address you provided, or by mail. You are responsible for keeping your contact information current. Notice is effective when sent or posted.

21. Privacy

Your use of the service is also governed by our Privacy Policy. By using the service, you consent to the collection and use of information as described in that policy.

22. Entire Agreement; Changes

These Terms constitute the entire agreement between you and lockdown.Ai regarding the service and supersede any prior agreements or understandings. We may update these Terms by posting a new version on the site; the “Last updated” date will reflect the change. Your continued use of the service after changes constitutes acceptance. If you do not agree to changes, you must stop using the service and cancel your subscription.

23. Governing Law

These Terms are governed by the laws of the State of California, United States, without regard to conflict of law principles. Any arbitration or legal proceeding shall be in California.

Contact: For questions about these Terms, contact us via the Contact page.